What would you like to know ?
You’ve Got Questions - We've Got Answers
How do I access care after hours?
If I am sick can I be seen today?
What is the Triage Nurse?
I have a Mask Exemption, do I have to do anything special at the Medical Centre?
How do I know if I need to make an appointment with a doctor or if a nurse can help with what I need?
How do I get an urgent script if I need it today and will it cost me more?
If I have Covid can I be seen by the Medical Centre?
If I have respiratory symptoms – cough, runny nose, sore throat, can I be seen at the Medical Centre?
If I’m a visitor to Methven, can I be seen at the Medical Centre.
Can I bring a support person to my appointment?
Can I get Xray’s at Methven Medical?
What’s the difference between a Nurse Practitioner (NP) and a General Practitioner (GP)?
Does Methven Medical Do Immigration Medicals?
Why should I register for MyIndici (the patient portal) ?
Do I have to see the student doctor/nurse?
You’ve Got Questions - We've Got Answers
HOW DO I ACCESS CARE AFTER HOURS?
To contact us out of hours, call the practice 03 302 8105 and choose option 2. This will connect to our nurse triage service. The nurse will give appropriate advice and may call the on call clinician if required. The on-call clinician (doctor or nurse) then arranges the next steps for that patient’s care.
The next steps may be a phone consultation with the patient, an immediate or delayed face to face consult with the patient, or an immediate referral to hospital.
We share our out of hours cover with Rakaia Medical Centre.
IF I AM SICK CAN I BEEN SEEN TODAY?
We have appointments reserved every day for people who are unwell and need to be seen on the day. If you think you need to be seen today, the receptionist will put you on the Triage list and a nurse will ring you back to sort out what is the best course for you.
Please keep your phone handy if you are on the Triage list.
WHAT IS THE TRIAGE NURSE?
A Registered nurse who can answer clinical questions, offer advice and take a brief history of your symptoms and concerns. If an appointment is needed they will arrange the right time and place.
HOW DO I ACCESS CARE AFTER HOURS?
To contact us out of hours, call the practice 03 302 8105 and choose option 2. This will connect to our nurse triage service. The nurse will give appropriate advice and may call the on call clinician if required. The on-call clinician (doctor or nurse) then arranges the next steps for that patient’s care.
The next steps may be a phone consultation with the patient, an immediate or delayed face to face consult with the patient, or an immediate referral to hospital.
We share our out of hours cover with Rakaia Medical Centre.
IF I AM SICK CAN I BEEN SEEN TODAY?
We have appointments reserved every day for people who are unwell and need to be seen on the day. If you think you need to be seen today, the receptionist will put you on the Triage list and a nurse will ring you back to sort out what is the best course for you.
Please keep your phone handy if you are on the Triage list.
WHAT IS THE TRIAGE NURSE?
A Registered nurse who can answer clinical questions, offer advice and take a brief history of your symptoms and concerns. If an appointment is needed they will arrange the right time and place.
I HAVE A MASK EXEMPTION, DO I HAVE TO DO ANYTHING SPECIAL AT THE MEDICAL CENTRE?
Please let the admin team know you have an exemption when you book your appointment, and they will make arrangements to keep you safe in your trip to the Medical Centre.
HOW DO I KNOW IF I NEED TO MAKE AN APPOINTMENT WITH A DOCTOR OR IF A NURSE CAN HELP ME WITH WHAT I NEED?
Speak to reception when you ring for an appointment, if they are unsure they will put you on the Triage list for a call back from the Triage nurse.
HOW DO I GET AN URGENT SCRIPT IF I NEED IT TODAY AND WILL IT COST ME MORE?
To get an urgent script either request via MyIndici (patient portal), or ring ask for a call back on the Triage line for an urgent script. Urgent scripts cost $35.
IF I HAVE COVID CAN I BE SEEN BY THE MEDICAL CENTRE?
Yes you can be seen, we have a special space to see people with respiratory illness. Please speak with the Triage nurse who will arrange the right place and time.
IF I HAVE RESPIRATORY SYMPTOMS - COUGH, RUNNY NOSE, SORE THROAT, CAN I BE SEEN AT THE MEDICAL CENTRE?
Yes you can be seen, but you will be asked to wait separate from the other patients.
IF I AM A VISITOR TO METHVEN, CAN I BE SEEN AT THE MEDICAL CENTRE?
Speak to reception when you ring for an appointment, if they are unsure they will put you on the Triage list for a call back from the Triage nurse.
CAN I BRING A SUPPORT PERSON TO MY APPOINTMENT?
You are always welcome to bring a support person. They will need to wear a mask, and shouldn’t come if they have viral respiratory symptoms or are currently Covid positive.
CAN I GET XRAY'S AT METHVEN MEDICAL?
We do limb xrays for injuries we are managing. We can do, hands, feet, wrists, ankles, knees, collarbones, shoulders.
We DON’T do face, skull, chest, spine, abdomen, or hips.
WHATS THE DIFFERENCE BETWEEN A NURSE PRACTITIONER (NP) AND A GENERAL PRACTITIONER (GP)?
A NP is a nurse who has then completed a Master’s Degree in nursing as well as having at least 4 years clinical experience (as a registered nurse) before starting their NP training. They provide similar care to the GPs, and if needed they get assistance from one of the GPs with more difficult problems.
DOES METHVEN MEDICAL DO IMMIGRATION MEDICALS?
Speak to reception when you ring for an appointment, if they are unsure they will put you on the Triage list for a call back from the Triage nurse.
WHY SHOULD I REGISTER FOR MYINDICI (THE PATIENT PORTAL)?
You can more easily order repeat prescriptions.
You can see your medical records and test results as they are recorded.
You will be able to book routine appointments online once COVID screening is no longer required.
You can directly message team members at Methven Medical
Click here to see more about our portal.
DO I HAVE TO SEE THE STUDENT DOCTOR / NURSE?
We are very proud to be a teaching practice and we have trainee doctors, nurses and Nurse Practitioners working alongside our usual team.
You will always be asked to consent to seeing a student, so if you don’t want to see them, or have them present during your consultation please say when asked.
Students observe during a consult or procedure, or question and examine you first before their supervisor arrives to complete the consult.